The No-Show Fix: 3 texts, word for word
For businesses where people book and then don't show up.
A lot of no-shows happen in the gap between booking and the appointment. These three texts close it. Send them by hand from your phone, no software needed. Swap in the words in capitals.
Text 1: right after they book
You're all set for DAY at TIME. One quick thing so the visit goes smoothly: (fill in: one small prep step, e.g. "make sure we can get to the side gate" or "have a photo of the unit's label handy"). Reply here if anything comes up.
Why it works: Giving them one small thing to do makes the appointment real in their head, and it opens the text thread before anything goes wrong.
Text 2: the day before
Reminder: we'll see you tomorrow at TIME. If the time doesn't work anymore, just reply with a better day and we'll move it, no problem.
Why it works: It sounds backwards to make rescheduling easy. But someone who can move the appointment with one reply usually does, instead of just not being there.
Text 3: when you leave for the job
On my way, I'll be there in about MINUTES minutes. You'll see NAME in a VEHICLE.
Why it works: The detail most people skip is who's coming and what they'll be driving. It tells the customer what to look for, and it's a courtesy they notice.
Make it stick
- Save all three as text replacements, so each one is two taps.
- Send Text 2 the afternoon before, not the morning of.
- If they reply to reschedule, move it the same day.
Want these to go out automatically?
This is the confirm-and-remind flow we set up at Nexus Growth Engine: every booking gets its texts on time without anyone remembering to send them.
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Published by Nexus Growth Engine LLC, a Utah limited liability company. 9747 N Spring Bridge, Eagle Mountain, UT 84005. info@nexusgrowthengine.com